Terms and Conditions

  1. The promoter of IR gift cards & IR e-vouchers and owner of each IR gift card and IR e-voucher is – Individual Restaurants, First Floor Northern Assurance Buildings, 9-21 Princess Street, Manchester M2 4DN
  2. IR gift cards & IR e-vouchers can be used in any “Piccolino”, “Riva Blu”, “The Restaurant Bar and Grill”, “Bank Restaurant & Bar”, “Opera Grill” or “Piccolo by Piccolino” restaurant owned by IR (“Participating Restaurants“). Please check with your server, before ordering, that your IR gift card or e-voucher is in credit.
  3. IR experience e-vouchers can only be used for the specific experience and value for which they have been purchased.
  4. IR gift cards may take the form of a physical card or a digital gift card.
  5. The minimum amount required to activate an IR gift card is £25, up to a maximum value of £250. Subject to the minimum value, gift cards can not be topped up.
  6. IR gift card activation may take up to 24 hours from purchase.
  7. An IR gift card or IR e-voucher may not be redeemed for cash.
  8. An IR gift card is not a cheque guarantee, credit, debit or charge card.
  9. If you do not use the full value of your IR gift card, no change will be given but the remaining balance can be used for future dining.
  10. IR experience e-vouchers are for single use only and can only be redeemed once in full. Partial redemptions are not permitted.
  11. A maximum of 4 (four) IR gift cards can be used in a single transaction. Gift card balances cannot be transferred from one card to another.
  12. IR will not be held liable for lost, stolen, damaged or destroyed IR gift cards or IR e-vouchers, or their balances. Cash or credit will not be offered if lost or stolen.
  13. IR gift cards and IR experience e-vouchers should be treated as cash and kept safe.
  14. Digital IR gift cards & IR experience e-vouchers are valid if presented either on a smartphone or printed out.
  15. To redeem the balance on an IR gift card or IR experience e-voucher, the gift card or voucher must be presented as a method of payment at the restaurant either physically (in the case of physical gift cards) or digitally on a smartphone.
  16. Physical IR gift cards are only valid when presented in their original form. Copies, photographs or other forms of replication are not valid for redemption.
  17. IR gift cards can be used multiple times until all the remaining balance is spent.
  18. IR gift cards & IR experience e-vouchers are non-refundable and non-returnable (except in accordance with your statutory rights) and are only valid for 12 months from the date of purchase.
  19. IR gift cards/experience e-vouchers are not for resale.
  20. IR gift cards and experience e-vouchers are valid in the United Kingdom only.
  21. These terms are governed by English law and the exclusive jurisdiction of the courts of England and Wales.

 

Black Friday 2025

• Offer valid online only for Piccolino, RBG and Riva Blu gift card purchases made between 24–28 November 2025.

• Buy a gift card worth £100 or more in a single transaction and receive a £20 digital Reward Gift Card.

• The £20 Reward Gift Card will be emailed to the purchaser by 1 January 2026.

• Reward Gift Card valid until 31 March 2026 and is valid in any Piccolino, Riva Blu or RBG venue.

• Not valid on Mother’s Day or between 9th–15th February (inclusive).

• One £20 Reward Gift Card issued per qualifying transaction.

• Offer cannot be used with any other promotions or discounts.

• Gift cards cannot be exchanged for cash.

• Lost or expired Reward Gift Cards cannot be replaced.

• If the original gift card purchase is refunded, the Reward Gift Card will be cancelled.